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      Understanding Parcel Statuses

      A parcel status is used to identify its exact location and condition.

      STATUS DESCRIPTION
      Pending Pickup The order has been created by the sender and awaiting the assignment to a pickup driver to conduct pickup.
      Pickup Assigned The pickup driver has been assigned for the parcel. The parcel is scheduled for pickup by the assigned driver.
      Pickup Accepted The driver has accepted the pickup request and will attempt to pick up the parcel from the sender.
      Cancelled The order has been cancelled, please contact the sender.
      Enroute to Hub The pickup driver has collected the parcel from the sender and awaiting transit to a J&T Hub.
      Arrived at Hub The parcel is being processed at the J&T Hub.
      Delivery Rescheduled The parcel delivery to the receiver has been rescheduled.
      Out for Delivery The parcel is on the way to the receiver's location, it will be delivered within the stipulated timeframe.
      Delivered The parcel has been successfully delivered to the receiver.
      Returned to Sender The parcel has been returned to the sender.
      Returned to Hub The parcel has been returned to the J&T Hub (due to failed delivery).
      Forwarded to Shipping Partner The parcel has been handed over to a shipping partner.
      Scheduled for RTS The parcel has been scheduled for a return to the sender.
      Out for RTS The parcel is on the way to the sender's location, it will be returned within the stipulated timeframe.
      Parcel disposed The parcel has been disposed of.
      Parcel leakage There is a leakage detected during the parcel delivery process, please reach out to the sender.
      Parcel lost The parcel was declared lost during the delivery process, please reach out to the sender.
      Parcel damaged The parcel was damaged during the delivery process, please reach out to the sender.
      RTS failed The parcel has failed to be returned to the sender, a delivery reattempt will be conducted over the next few days. 
      Pickup Failed The attempt to pick up the parcel by our driver has failed, a delivery reattempt will be conducted over the next few days.
      Delivery Failed The delivery attempt has failed, a reattempt will be conducted over the next few days.
      MERCHANT_DROPPED_OFF The sender has dropped off the parcel at a J&T Point.
      NO_LOCKER_AVAILABLE There was no available locker at the location that you selected after two consecutive days of booking attempts.
      LOCKER_CANCEL The booking of the locker has been cancelled.
      LOCKER_BOOKED The locker compartment has been successfully booked.
      DEPOSITED The parcel has been deposited in a locker.
      COLLECTED The parcel has been collected by the consignee at the locker.
      OVERSTAYED_PARCEL The parcel has overstayed at the locker as it was not collected by the consignee within the stipulated timeframe.
      OVERSTAYED_ENROUTE The overstayed parcel has been picked up by our driver. 
      RETRIEVED The parcel has been retrieved by our driver.
      OVERSTAYED_RETRIEVED The overstayed parcel has been retrieved by our partner.
      LOCKER EXPIRED The locker booking for your parcel has expired.