Why J&T Express
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      1. Help Center
      2. Introduction
      3. Why J&T Express

      Get Started with J&T Express

      Partner with the leading eCommerce Logistic player

      Thank you for choosing J&T Express as your logistics partner. This knowledge base aims to help you get started with our services, making your shipping experience seamless and efficient.

      1. Account Registration:

      • 1.1 Creating an Account: To get started, visit our official website [https://www.jtexpress.sg/contact-us] and fill up the form under "Business Inquiry" and click on the "Submit" button. A sales representative will reach out to you for account creation. For non-business users looking for ad-hoc or one-time shipments, please visit our J&T Express Singapore App page [https://www.jtexpress.sg/jtapp] to download our app. Kindly ensure that you provide accurate information for a smooth registration process.

      2. Preparing Shipments:

      • 2.1 Packaging Guidelines: Learn about our packaging guidelines to ensure that your shipments are securely packed. Proper packaging helps prevent damage during transit and ensures a positive experience for both you and your customers.

      • 2.2 Labeling: Understand the importance of accurate labeling. Learn how to generate and attach shipping labels to your parcels for efficient processing when creating your domestic order or international order.

      3. Booking a Shipment:

      • 3.1 Online Booking (for business users): Explore our online booking system to schedule domestic or international pickups and deliveries conveniently. Learn how to input shipment details, select service options, and schedule shipments according to your preferences via the Merchant Portal.
      • 3.2 Online Booking (for non-business users): Schedule for ad-hoc or one-time domestic and international deliveries within the app by filling in shipment details, selecting service options, and scheduling via the J&T Express Singapore App.

      4. Tracking Shipments:

      • 4.1 Real-time Tracking: Discover the power of our real-time tracking system. Understand how to use tracking numbers to monitor the status and location of your shipments throughout the delivery process at our tracking page.

      5. Service Options:

      • 5.1 Service Tiers: Familiarise yourself with our various service tiers, each designed to meet specific shipping needs. Whether you require standard, express, premium or other logistical services, we have you covered. Learn more about the services we provide here.

      6. Customer Support:

      • 6.1 Contacting Support: Learn about the different channels available for contacting our customer support team. We are here to assist you with any concerns or inquiries you may have on Facebook, Instagram or email.

      7. Updates and Announcements:

      • 7.1 Stay Informed: Keep yourself updated on the latest news, service enhancements, and announcements from J&T Express. Regularly check our website and communication channels for important information.

       

       

      We hope this knowledge base provides you with the necessary information to kickstart your journey with J&T Express. If you have any specific questions or need further assistance, don't hesitate to reach out to our customer support team.

      Thank you for choosing J&T Express. Happy shipping!