CONTACT J&T EXPRESS

Need to get in touch with our Support or Sales team? We're all ears (and eyes).

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FAQ

 

GETTING STARTED

  • Coming onboard J&T Express

    Fill up the form at the bottom of the page.

  • How does J&T Express charge?

    Domestic Delivery
    Parcels are charged based on the weight-range of S, M, L, XL.

    International Delivery
    Parcels are charged based on volumetric; weight vs dimension, whichever is higher.

  • What are the payment methods?

    Prepayment
    Conduct a deposit to your account. Charges from parcel deliveries will be deducted automatically from the balance of the account.

    Postpaid
    Monthly payment based on credit terms.

 

Delivery Information

 

J&T Express Merchants

 

My Parcel is Delivered but..

  • I did not receive my parcel

    Kindly ensure that no one from your premise has received your parcel on your behalf before contacting our customer service team here with the following information:

    1. Tracking Number
    2. Registered Contact Number
    3. Full Address
  • I received damaged items

    Contact our customer service team here with the following information:

    1. Tracking Number
    2. Registered Contact Number
    3. Description of goods
  • There are missing/ incorrect items

    Kindly contact the shop that you’ve purchased it from.

 

LET'S CHAT.

Who do you need to get in touch with?

  • Parcel Enquiry

    In our mission to provide better service quality and faster support, we have migrated to an upgraded customer service platform. Please click on the following link to contact our customer service team, thank you.
    Chat Now

  • Business Enquiry

    For personal or ad-hoc shipments, please click here.

    For business enquiries, please fill up the following form to get started.

  • Media Enquiry

    Kindly drop us an email at media@jtexpress.sg

 
Our Office

J&T Express Singapore

T: (+65) 6916 3899

 

24 Penjuru Road, #08-02 Alog Commodity Hub

Singapore 609128

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