CONTACT J&T EXPRESS

GETTING STARTED

• Coming onboard J&T Express

  Fill up the form at the bottom of the page.

• How does J&T Express charge?

  Domestic Delivery
  Parcels are charged based on the weight-range of S, M, L, XL.

  International Delivery
  Parcels are charged based on volumetric; weight vs dimension, whichever is higher.

• What are the payment methods?

  Prepayment
  Conduct a deposit to your account. Charges from parcel deliveries will be deducted automatically from the balance of the account.

  Postpaid
  Monthly payment based on credit terms.

Delivery Information

• How does J&T Express deliver?

  J&T Express conducts deliveries from Monday to Saturday, 9am to 10pm.

• How do I check on my parcel status?

  Track your parcel by visiting this link.

• Where can J&T Express deliver to?

  J&T Express delivers worldwide for eCommerce businesses of all scales and product categories.

J&T Express Merchants

• Customer Parcel Issues

  Please direct your customers to contact our customer service team here.

• Difficulty in logging in

  Reset your password on the login page or kindly reach out to your dedicated account manager.

• Packaging Guidelines

  Parcels with improper packaging may be refused during the collection. Ensure that your parcels are packed properly with this guide.

  
  Download here

My Parcel is Delivered but..

• I did not receive my parcel

  Kindly ensure that no one from your premise has received your parcel on your behalf before contacting our customer service team here with the following information:

  1. Tracking Number
  2. Registered Contact Number
  3. Full Address

• I received damaged items

  Contact our customer service team here with the following information:

  1. Tracking Number
  2. Registered Contact Number
  3. Description of goods

• There are missing/ incorrect items

  Kindly contact the shop that you’ve purchased it from.

LET'S CHAT.

Who do you need to get in touch with?

• Parcel Enquiry

  In our mission to provide better service quality and faster support, we have migrated to an upgraded customer service platform. Please click on the following link to contact our customer service team, thank you.
  

• Business Enquiry

  For personal or ad-hoc shipments, please click here.

  For business enquiries, please fill up the following form to get started.

• Media Enquiry

  Kindly drop us an email at media@jtexpress.sg