Privacy Policy


Your privacy is critically important to us.

J&T Express Singapore is located at:

24 Penjuru Road, #08-02 Alog Commodity Hub
Singapore 609128


Your privacy is important to J&T Express. Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.


What data do we collect?

  • J&T Express collects the following data:
    Personal identification information (Name, email address, phone number, address[if applicable])


How do we collect your data?

You directly provide J&T Express with most of the data we collect. We collect data and process data when you:
  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser's cookies.

J&T Express may also receive your data indirectly from the following sources:

  • J&T Express Partners and Affiliates
  • Google Form


How will we use your data?

J&T Express collects your data so that we can:

  • Process your order, and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Contact you for follow up services. Eg. billing issues, account issues or parcel issues.


If you agree, J&T Express will share your data with our partner companies so that they may offer you their products and services.

  • J&T Express Partners and Affiliates


When J&T Express processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.


How do we store your data?

J&T Express securely stores your data at HubSpot with limited access to relevant J&T Express Employees.


J&T Express will keep your personal data for 10 years. Once this time period has expired, we will delete your data by erasing it from the HubSpot system.



J&T Express would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

  • J&T Express Partners and Affiliates


If you have agreed to receive marketing, you may always opt out at a later date.


You have the right at any time to stop J&T Express from contacting you for marketing purposes or giving your data to other members of the J&T Express Group.


What are your data protection rights?

J&T Express would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:


The right to access - You have the right to request J&T Express for copies of your personal data. We may charge you a small fee for this service.


The right to rectification - You have the right to request that J&T Express correct any information you believe is inaccurate. You also have the right to request J&T Express to complete information you believe is incomplete.


The right to erasure - You have the right to request that J&T Express erase your personal data, under certain conditions.


The right to restrict processing - You have the right to request that J&T Express restrict the processing of your personal data, under certain conditions.


The right to object to processing - You have the right to object to J&T Express's processing of your personal data, under certain conditions.


The right to data portability - You have the right to request that J&T Express transfer the data that we have collected to another organization, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at 6939 6399

Or write to us at our address stated above.


What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.


For further information, visit


How do we use cookies?

J&T Express uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website


What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality - J&T Express uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.


  • Advertising - J&T Express uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. J&T Express sometimes shares some limited aspects of this data with third parties for advertising We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.


How to manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Privacy policies of other websites

The J&T Express website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy

J&T Express keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25th May 2022.


How to contact us?

If you have any questions about J&T Express's privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer.



Or write to us at our address stated above.