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Introduction
This is the privacy policy of J&T Express Singapore Pte Ltd, a company incorporated in Singapore. The terms "J&T Singapore", "us", "we" and "our" in this Policy refer to J&T Express Singapore Pte Ltd which collects your personal data and operates the Website and Apps that you access or use. J&T Singapore is committed to protecting your personal data in compliance with the Personal Data Protection Act 2012.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you engage with our logistics services. By communicating/engaging with us, using our Services, or providing your Personal Data, you consent to its collection, use, storage, transfer, and processing as outlined in this Notice.
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Personal Data
What personal data do we collect?
We collect personal data directly from you or indirectly through third parties, including:
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Personal Identifiers – Name, photograph, gender, date of birth, nationality, ID/passport details.
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Contact Information – Mailing and billing addresses, email address, phone number.
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Payment Details – Credit/debit card info, bank account details.
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Tracking and shipment details – Shipment details, pickup/drop-off locations, and tracking data.
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Technical Data – IP address, device identifiers, browser type, cookies, and system logs.
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Other Necessary Information – Any other information provided by you that may be necessary for us to deliver our services.
(collectively the “Personal Data”)
How we collect personal data?
We collect personal data directly from you or indirectly through third parties, including:
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When you engage or express interest in our services (e.g., delivery, warehousing, courier);
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When you provide it voluntarily via forms, emails, surveys, feedback, or interactions with us or our agents;
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When you register an account with us via our websites or applications;
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When you interact with our digital platforms, including through cookies or other tracking technologies. For the purpose of this Policy, “digital platforms” refer to both our official website(s) and mobile applications operated by J&T Singapore;
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When you transact or contact us through various communication channels, including through social media platforms, messaging apps, phone, email, or written communication;
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When photographs or video recordings of you are taken within our premises;
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When you participate in promotional activities, surveys, or contests organised by us;
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When we receive your personal data in the context of a business transaction or inquiry;
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When you submit job applications, resumes, or other employment-related information.
If you are a minor (below the legal age), please seek parental or guardian consent before providing us with your personal data. Parents or guardians who believe their child has submitted personal data without their consent may contact us to request its deletion.
We may also obtain your personal data from lawful third-party sources, including:
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Individuals who provide your data on your behalf (e.g., family or representatives);
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Public agencies and open sources (e.g., government registers);
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Our affiliated entities within the J&T Singapore Group.
Our websites and applications may utilise automated technologies (such as cookies, beacons, or analytics tools) to collect certain data. You may disable such technologies via your device or browser settings if you do not wish to allow automated collection.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality - J&T Express uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
Advertising - J&T Express uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. J&T Express sometimes shares some limited aspects of this data with third parties for advertising We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Notification of Purpose
Where we collect personal data directly from you, we will notify you of the purposes for which the data is collected, used, and disclosed at or before the time of collection. Where applicable, such notification may be provided through consent forms, application forms, or system interfaces used to capture your personal data.
Voluntary provision of personal data.
Providing your personal data is voluntary. You may withdraw your consent at any time by contacting us. Once your request is processed, we will cease to use your data for the specified purposes. Please note, however, that if you choose not to provide required information, we may be unable to deliver certain services.
For mobile apps, you may manage applicable permissions (e.g., location, notifications) directly via your device settings. Disabling these may affect app functionality.
You are responsible for ensuring that the personal data you provide is accurate, complete, and up to date, and for notifying us of any changes.
Withdrawal of Consent
You may withdraw your consent for our collection, use or disclosure of your personal data at any time by contacting us using the contact details provided below. Upon receiving your request, we will inform you of the likely consequences of withdrawing consent and will cease (and instruct our data intermediaries to cease) such collection, use or disclosure unless required or permitted under applicable laws.
Accuracy obligation.
We also take reasonable steps to ensure that the personal data we hold is accurate and up to date, particularly before using or disclosing it for any decision-making purposes.
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Purpose of Collecting Personal Data
We collect, use, disclose, and/or process your personal data only for purposes permitted under applicable laws, including but not limited to the following circumstances:
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Where you have provided your consent;
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Where it is necessary to comply with legal or regulatory obligations;
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Where it is required to perform a contract or transaction, or to provide a service you have requested; or
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Where it is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.
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Where consent is not required under the PDPA, such as in an emergency, for evaluative purposes or for investigations and legal proceedings.
General Purpose
Your personal data may be used for purposes including, but not limited to:
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Processing, managing, and fulfilling your requests for logistics services, including courier, warehousing, and delivery;
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Handling bookings, service requests, shipment instructions, and delivery arrangements, including fraud detection and risk assessment;
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Managing and administering transactions and services carried out by you on our digital platforms or through customer service channels;
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Facilitating and managing service status, delivery updates, account matters, or transaction details through calls, messages, email, or postal mail;
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Registering and managing your user account and access to our websites, applications, and systems;
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Verifying your identity for secure access to our digital platforms;
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Monitoring and analyzing usage of our digital platforms to improve performance and user experience;
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Administering transactions conducted through our websites, applications, or customer service channels;
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Providing service updates, transaction details, and account information via phone calls, emails, SMS, postal mail, or in-app notifications;
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Investigating and resolving feedback, complaints, or disputes, including service recovery and incident follow-up;
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Conducting internal audits, service quality checks, and staff training to enhance operational efficiency and customer service;
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Ensuring the safety and security of our systems, premises, staff, and customers, including the use of CCTV surveillance;
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Complying with legal and regulatory obligations, including responding to lawful requests from public agencies (e.g., Ministry of Manpower, Singapore Customs);
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Performing background checks, verification, or due diligence as required by law or internal policy;
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Anonymizing personal data for statistical, analytical, or operational reporting purposes (note: anonymized data is no longer considered personal data under the PDPA);
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Supporting internal business functions such as IT system maintenance, data storage, disaster recovery, record-keeping, and regulatory reporting;
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Facilitating business asset transactions such as mergers, acquisitions, or corporate restructuring, where permissible;
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Managing third-party service providers or data processors supporting our operations, e.g. IT services, data analytics, marketing, and other professional services;
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Managing and engaging third parties or data processors that provide services to us, e.g. IT services, data analytics, marketing, and other professional services;
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Analysing transaction history or preferences to offer personalised marketing and promotional content relevant to your interests.
Marketing Purposes
Where you have provided your consent, we may use your personal data for the following marketing-related purposes:
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Sending promotional updates, event invitations, or service announcements relating to our company or our affiliates;
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Personalising marketing communications based on your preferences, service history, or interactions with us;
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Conducting customer surveys, satisfaction studies, and promotional analytics to improve our services.
You may withdraw your consent or opt out of receiving marketing communications at any time. We will not send marketing messages to your telephone number unless you have provided express consent for such contact, in accordance with the Do Not Call (DNC) provisions under the PDPA.
In some cases, we may rely on deemed consent by notification, as permitted under the PDPA, where we inform you of the purpose for collecting or using your personal data and provide a reasonable period for you to opt out.
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Disclosure of Personal Data
Your data may be disclosed to third parties, whether located in or outside of Singapore, for the purposes outlined above. These include:
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Entities within the J&T Singapore Group;
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Agents and service providers such as:
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IT support and cloud hosting providers,
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Payment and billing processors,
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Logistics and delivery partners,
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Customer communication vendors,
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Marketing and analytics agencies;
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Professional advisers such as lawyers, auditors, and insurers;
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Government or regulatory authorities where required by law;
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Third parties involved in corporate transactions (e.g., M&A activities).
Use of Data Intermediaries
Where we engage third-party service providers (data intermediaries) to process personal data on our behalf, they are contractually bound to comply with our instructions, implement reasonable security arrangements, and ensure compliance with Singapore’s PDPA.
By interacting with us, you acknowledge, agree, and consent to our disclosure of your personal data to such third parties, and to the collection, use, disclosure, and/or processing of your personal data by these third parties for the stated purposes.
We take reasonable steps to ensure that any third parties receiving your personal data are contractually bound to protect the data and use it only for the purposes we have specified or as permitted under applicable laws.
We also conduct due diligence before appointing such third parties and, where appropriate, monitor their compliance with data protection requirements on an ongoing basis.
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Cross-Border Transfers
We may transfer your personal data to jurisdictions outside Singapore in connection with the above purposes. In such cases, we ensure that the data is protected to a standard comparable to Singapore’s PDPA, including through legally binding agreements or other safeguards.
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Data Retention
We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, accounting, regulatory and internal requirements. Once your personal data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it. In some cases, we may anonymise your personal data so that it can no longer be used to identify you. In such cases, we may retain and use the anonymised data without restriction, including for analytics and statistical purposes.
Protection of Personal Data
We have implemented reasonable administrative, physical and technical security measures to safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. However, no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.
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Data Breach Notification
We take data protection seriously. In the unlikely event of a data breach involving your personal data, and where the breach is assessed to likely cause significant harm or affect a significant number of individuals, we will notify the Personal Data Protection Commission (PDPC) and affected individuals as required under Singapore Law.
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Your Rights
We want to ensure you are fully aware of your rights regarding your personal data. You are entitled to the following:
Access to Personal Data - You may request access to the personal data we hold about you. If necessary, a small administrative fee may be charged to cover the cost of processing your request.
Correction of Personal Data - You may request to update or correct your personal data if you believe it is inaccurate, incomplete, or outdated.
Withdrawal of prior given Consent - You may withdraw your consent for any specific purpose of data processing by contacting us. Upon receipt of your request, we will assess the request and inform you of any legal or operational implications.
Data Portability - You may request for us to transfer your personal data to another organisation or to you, where applicable and technically feasible.
To exercise any of the above rights, please contact us through the details provided in this policy.
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How to Contact Us
Your privacy is important to us, and we rely on your cooperation to ensure your data remains protected. If you would like to:
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Access the Personal Data we hold about you,
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Amend, correct, or update your Personal Data,
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Withdraw your consent for our use of your Personal Data,
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Report any unauthorized use of your Personal Data by our staff, agents, or contractors,
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Share concerns about third parties (including business partners or customers) disclosing your Personal Data without consent, or
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Raise any other privacy-related issues,
You may contact our Data Protection Officer either by email at dpo@jtexpress.sg or by writing to us at 24 Penjuru Road, #08-02 ALOG Commodity Hub, Singapore 609128.
We will make reasonable efforts to respond to your request to access or amend your Personal Data within thirty (30) days of receiving it. If we are unable to do so due to the complexity of the request or other valid reasons, we will inform you within the initial thirty (30) days and provide an estimated timeframe for our response.
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Changes to this Privacy Policy
We may update this Privacy Policy at any time to reflect legal, regulatory, or business changes. The most recent version will supersede all previous versions. Any updates will be communicated via our website and/or app. By continuing to use our services, you acknowledge and accept any changes, so we encourage users to review the policy periodically.
(Last updated: 1st July 2025)
