The essential guide to last-mile delivery in Southeast Asia
While Covid-19 is undoubtedly a massive public health crisis with equally significant economic...
As part of the brand’s growth strategy to serve customers not just in Singapore but also within the region and internationally, Kenny was on the hunt for a reliable third-party logistics provider so that they can expand the business in the region without worrying about last-mile delivery to their customers. Kenny founded his way to J&T Express Singapore at the start of 2020, engaging the team as the brand’s third-party logistics provider supporting both domestic and international deliveries.
The success of the partnership with BooksActually is the result of J&T Express’ reliable and comprehensive logistics network as well as the meticulous handling of parcels to ensure that the books are delivered safely.
Kenny said, “J&T Express has been perfect for us locally in Singapore, and they have done really well for our regional deliveries, especially in their homegrown country, Jakarta, Indonesia.” He also mentioned that before partnering with J&T Express, they have worked with other logistics providers, but none of them was as careful in the way they handle the parcels as J&T Express to ensure that the books were delivered safely and in good condition.
As a tech-driven company, J&T Express has integrated with BooksActually’s back-end system, Shopify, to provide a seamless experience. Shipping order with the shipping label is automatically created when an order comes in, which has helped to save time and avoid errors.
In the next 12 to 24 months, Kenny said he would look to explore more automation solutions with J&T Express to support the growth of their business regionally.
Photo Credits: Today Online
The responsiveness and receptiveness to the feedback of the dedicated account manager and seller support team also helped to strengthen the partnership between the two companies. Kenny added, “The team at J&T Express has done very well in terms of responsiveness, and they are also very open to ideas and explore different solutions for our business.” Kenny felt that he can always rely on the team to respond quickly to any issues that they cannot solve.