State of e-commerce in Singapore 2021
Southeast Asia’s digital economy posted impressive growth in 2020, due in large part to the...
The success of the partnership with By Invite Only is the result of J&T Express’ operational efficiency and reliability. Both the responsiveness and receptiveness to feedback of the account managers has helped to strengthen the partnership between the two companies.
Khong says, “Since the start of our partnership, the account managers at J&T Express have been quick to respond to our feedback and take rapid action on any outstanding issues. As a result, we have seen improvements in the overall service quality. This reinforces their commitment to provide customers with a positive experience.”
Having a reliable third-party logistics provider to ensure on-time deliveries is what Khong believes has contributed to higher sales for her online business over the past two years. By ensuring By Invite Only customers in Singapore receive their handcrafted jewellery right to their doorstep within one to three days, the brand is able to offer an elevated brand experience key to any online brand. International customers on the other hand, are given full transparency over their parcels with efficient delivery times.
Khong added, “The service quality of our delivery service provider does impact our customers’ purchase decision. Convenience is exceptionally important to consumers these days and they are willing to pay that premium. With J&T Express’ reliable door-to-door courier service both at home and abroad, customers have greater confidence in ordering our products from our online store.”