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Outlook For 2021:

The Changing Consumer and

E-Commerce Landscape

Be Ahead of the Curve.

The COVID-19 pandemic brought with its significant disruptions to businesses. We saw a dramatic and permanent shift in consumer behaviour.

Driven by the increased demands for online shopping, many businesses have started offering their products and services online through e-commerce platforms.

For eCommerce and industry businesses to remain resilient, competitive, and successful, now is the right moment for you to understand both the consumers and the industry insights in 2021.

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Outlook for 2021

The development of this report has been made possible by the contribution of the e-commerce and logistics leaders across Asia. We would like to express our sincere appreciation to:

• New Soon Tee, CEO, pick! Network and Cluster Director, National Lockers Project, Infocomm Media Development Authority
• Rakesh Agarwal, Partner and Head of Supply Chain and Enterprise Transformation, KPMG Singapore
• Yashan Cama, International Commercial Director, Blackbox Research
• Vaibhav Dabhade, CEO, Anchanto

The report brings together key insights from industry leaders across the e-commerce and logistics sector, with the aim of understanding the impact of COVID-19 on the e-commerce and logistics industries, consumers’ perception towards e-commerce, and the key trends projected for 2021.