The world as we know it has temporarily stopped due to the COVID-19 pandemic. Countries have implemented various preventive measures (from curfews and travel bans to total lockdowns) to lessen virus transmission and ease the pressure on healthcare systems. 

Cross-border shipping may be tricky in the eCommerce industry. Costs can differ largely due to its dimension and weight but more importantly on the method, declared value and receipient addresses. If these are not well-taken care of, there may be a sudden cost spike and result in a lost sale and a unhappy customer.

Business owners often go where their customers are. And in an era when ‘socials’ don’t always mean actual, physical connections between human beings, social media has quickly become a critical eCommerce component for entrepreneurs.

With approximately three-quarters of Internet users in Singapore shopping online, going into eCommerce makes sense because that’s where the action is. Selling online also means fewer overhead costs like store rental, but there are still expenses to be incurred at every stage. You will definitely need to spend some money to make money—just like any other business. 

In Southeast Asia, eCommerce has opened up the regional marketplace to big and small players alike. It has opened up paths for solopreneurship, and given small businesses the chance to compete with large brands without spending on a brick-and-mortar shop in a prime location.

Most eCommerce entrepreneurs channel their efforts into getting sales. But what happens after customers place their orders?